Service and Support

At Xenos, we understand the importance of building strong relationships and delivering early, and on-going, support so our customers can obtain the maximum value from our products. Wherever you are in the world, Xenos is here to support you, from project planning stages to the end of our products economic life.



Project Managment

  • Total line requirements

  • Processing facilities and plant layouts

  • Detailed operational and capital costing analysis

  • Energy consumption and other utility (air, water, chemical) requirements

  • Compatibility analysis when interfacing with other equipment

  • Specification and procurement of non-Xenos equipment

  • Project management of non-Xenos equipment suppliers

  • Overall project management for complete line solutions


Training

  • All aspects of system operation and maintenance

  • Line optimisation and quality assurance

  • Critical control point information


Documentation

  • Operation manuals

  • Maintenance manuals

  • Heat treatment plans


Sterility Validation

  • Product sampling and analysis

  • System sterility performance validation and acceptance certificates


Warranty

All Xenos products are tested before they leave our manufacturing facility and are supplied with a full warranty



Aftersales support, service and parts

  • Specialist technical support personal are available at Xenos and with our dealer network for support and service. Online remote support is available via the control package supplied with each filler and UHT

  • A comprehensive range of spare parts are held at the Xenos site in New Zealand and with our dealer network

  • Annual and on-going preventative maintenance service agreements are available on request

For any support query, contact the Xenos Support Team



  
Xenos Services 
 
Xenos Project Planning 

Xenos Training 

Xenos Documentation